Feinmann has been recognized with a 2016 Guildmaster with Distinction Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions. For the eighth consecutive year, Feinmann was chosen as one of the select North American builders, remodelers, developers, and contractors recognized by GuildQuality for their superior delivery of customer care.
“We thank our loyal clients who participated in the GuildQuality survey process and gave us such wonderful testimonials,” said Peter Feinmann, founder and President of Feinmann, Inc.
Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. Feinmann achieved a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality.